Your Experience: Start to Finish

1) PRE-APPOINTMENT CONFIRMATION

You’ll receive a text and email to confirm your appointment.

2) DROP OFF YOUR CAR

Bring your car to our shop (1460 Rockville Pike, Rockville, MD, 20852) within our selected drop-off timeframe

3) RECEIVE A DIGITAL INSPECTION REPORT 

You’ll receive a digital inspection report via a link to your very own Virtual Garage. Review the videos of your vehicle and the recommendations by your technician to make an informed decision about your car’s repairs and maintenance needs.

4) APPROVE/DEFER SERVICES

With the click of a button, approve or defer each recommended service. Initial diagnosis is complimentary with maintenance and repair service. You’re always in the driver’s seat: If you decide to not proceed with any service during your visit, you will be charged a diagnosis fee for our professional evaluation and time. Our Basic Diagnosis Fee is $75 and our Comprehensive Diagnosis Fee (requires diagnostic tools) is $150. Just getting a detailing service? This policy doesn't apply to you. Learn more about our pricing.

5) WE DO THE WORK

Maintenance, repairs, and detailing are all completed by our expert technicians in our local facility. We’ll keep you informed every step of the way.

6) WE PERFORM A COMPLIMENTARY LIGHT CLEAN

A quick rinse and one last “once over” by our team, and your vehicle is ready to make its way back to you.

7) RECEIVE AND PAY YOUR DIGITAL INVOICE

We’ll send you a text with a link to digitally pay your invoice - or, if you’d prefer, give us a call to pay over the phone.

8) CONFIRM YOUR RETURN PREFERENCE

We’ll let you know when your vehicle is ready. We can schedule a valet return (we confirm the timing and best location for drop-off) or you can pick up your vehicle.

9) ACCESS YOUR VIRTUAL GARAGE

After your appointment, stay in touch! Your personal virtual garage holds all the information about previous visits, your vehicle's needs, and gives you one-stop access to scheduling appointments and communicating with our team. 

1

YOU DROP OFF

2

WE REPAIR

3

WE DROP OFF or YOU PICK UP

Drop off your car

We will be ready to greet you and take your car into our shop for inspection and repair as soon as you arrive.

We repair your car

We do the services you schedule/request, and you approve EVERYTHING line-by-line, before we do the work, within your digital inspection report that comes via text message or email.

We provide photos, videos, and a relationship with the mechanics actually doing the work. (Also, a 12 month/12,000 mile guarantee on all work performed.)

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Pick up or valet return your car

We meet you where you - whether that's picking up back at our shop or a trackable valet return to a location of your choosing. You need your vehicle back by a specific time? Just ask when you book. Same-day or Saturday appointments? Yeah, we do that.

Frequently Asked Questions

Yes! We provide complimentary pick-up and delivery from your home or office within about 15 miles of our service center in Rockville. 

There is NO mark-up for services provided during valet appointments. The prices are the same whether we do the driving or you drop-off and pick-up your vehicle. We offer below-market prices on standard maintenance like oil changes and competitive rates on all major repairs (importantly, with transparency and pre-approval on all repairs!).

Plus, you have the ultimate protection: if you choose not to have any work done, we’ll return the car to you without charge. Here are more details on pricing.

We offer an additional rescue service where our valet can assist with a jumpstart or tire fix, or can help arrange a tow. Just call if it’s an emergency, or mention the need to add a rescue when you book. (Bonus: AAA Members can save an additional 10% off services up to $75.) 

We get it: Schedules change. To ensure we can continue to provide reliable service for all our clients, we ask that you please notify us 24 hours in advance if you need to cancel to avoid a $50 cancellation fee.

Booking a same-day appointment? If your plans change, let us know as soon as possible so we can help you rebook to avoid a cancellation fee. View our Cancellation Policy.

Initial diagnosis is complimentary with maintenance and repair service. You're always in the driver’s seat: If you decide to not proceed with any service during your maintenance and repair visit, you will be charged a diagnosis fee for our professional evaluation and time. Our Basic Diagnosis Fee is $75 and our Comprehensive Diagnosis Fee (requires diagnostic tools) is $150. (Just getting a detail? This doesn't apply to you!) 

We'll never charge you if nothing is wrong with your car, even if we have performed an initial diagnosis and/or tow. View our Diagnosis & Towing Policy.