About Roda

Roda is revolutionizing the automobile services industry by reimagining car care with state-of-the-art solutions and an unwavering dedication to an exceptional user experience.   For over a century, car maintenance has followed traditional norms, but we're breaking the mold. Our mission is to reshape the car care landscape, infusing it with innovation and trust, all while making it more convenient and delightful.

This is an unparalleled opportunity to contribute to a company that is reshaping what could be one of the last remaining trillion-dollar industries to fully embrace the digital age. As we head into uncharted territory, you'll enjoy the nimbleness and agility of a startup, paired with the stability and resources derived from being part of a publicly-traded company with a strong financial foundation – Graham Holdings Company (NYSE: GHC).

In this dynamic environment, intelligence, resourcefulness, tenacity, and an unwavering commitment to achieving the extraordinary are the keys to success. As a critical member of our leadership team, you'll have the chance to leave your mark on a venture that's changing the face of an entire industry.

Open Positions

Service Manager

We are a small start-up team located in the greater DMV area. We are looking to hire a Service Manager to manage day-to-day operations at Roda. The ideal candidate will have a “start-up” mentality, thrive in a fast-paced environment, have demonstrated management and automotive experience, and get exhilarated when sharing great ideas.

Job Description:

The Service Manager  is responsible for leading and managing this service center of the future. This includes hiring, training and developing the service center staff and leading the team to improve efficiency, customer communication, and execution. A passion for delivering extraordinary employee and customer experiences as well as a growth mentality is a must.

We’re looking for the right business leader with experience in the automotive industry that is ready to take the next step in their career and has proven results in managing a team to successful results. Ideal candidates will show the ability to think creatively while running an efficient, profitable service center. You will have full scope of responsibilities over the entire operation. This role will grow extremely fast, so leading a top tier team and identifying new talent to enhance that team is crucial to the success of the operation as well as your own development. 

You will be measured on a combination of financial metrics and delivering a magical experience that makes every client feel like they couldn’t imagine taking their vehicle anywhere else.

Key Responsibilities:

  • Builds and maintains a high functioning collaborative team-first environment in which customer facing members and production members work together.
  • Recruits, hires, trains, motivates, and monitors the performance of customer experience managers, technicians, porters, valet drivers, parts managers, and client concierges.
    • Monitor and evaluate staff performance - manage all team development
    • Make and monitor work schedules to ensure shop is set up to achieve company goals
    • Ensure a positive work environment.
  • Handles escalated client issues immediately and uses any issue as teaching opportunity
  • Has incredibly high standards of customer service and operational excellence
  • Manages the flow of work to optimize same-day completions, customer experience, and logistics expense
  • Active in creating efficiencies to improve on same-day pickup and return % 
  • Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
  • Keeps abreast of equipment and tool needs and recommends purchases
  • Ensures the proper care, storage of parts inventory & special tools
  • Manages the shop P&L and ensures shop profitability
  • Works to continuously improve KPI’s, market share and employee development
    • Ensures team is aware of KPIs and works collectively to improve them
    • Reports on KPIs to management and works with them to craft improvement plans
    • Reports on customer experience issues, and delivers action plans to resolve them
  • Keeps location clean and organized
  • Responsible for the overall safety of the shop. Compliant with all federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.
  • Outside normal business hours may be necessary to complete responsibilities 
  • Other duties as required

Qualifications:

  • 5+ years experience in automotive systems, procedures & controls
  • 3+ years experience managing a customer facing team that provides above and beyond customer experiences
  • 3+ years experience of managing a P&L statement and able to find continuous improvements in processes to lower expenses 
  • Ownership mindset. Able to set aggressive targets, forecast and back up with business plan
  • Must be dependable, energetic and creative in finding new ways to change the way the auto industry is viewed by the general public
  • Experience in evaluating key metrics that will lead to increased customer satisfaction

Benefits:

  • Competitive compensation
  • Comprehensive benefits, including medical, dental and vision
  • Flexible paid time off
  • 401k plan
  • Discounted car repairs and details

To apply for the position, please submit an application to careers@roda.com

Automotive technician

How we’re different than traditional service centers

  • Unlike dealerships, service & parts are one team working together.
  • We are highly focused on building long-term relationships with each and every client, as opposed to trying to maximize revenue on every transaction
  • Compensation is more weighted towards base salaries and incentives weighted towards client happiness
  • We are committed to learning & the personal development of our team.
  • We want our technicians to share their knowledge and insight directly with clients.

Job Description:

We’re looking for someone with a passion for improving the condition of the vehicles and who is passionate about keeping cars in good shape and safe for others. Perfecting your craft and identifying the most important items and being able to categorize them for clients to be safe on the road is the ultimate target. The role includes creating an experience for the client that is memorable and informative. By utilizing our technology and multimedia applications, you will be notifying and educating the clients directly of the what and the why that needs to be done on their vehicle to ensure it is in excellent working order. We are looking for the right person to be able to give the client enough information to make an informed decision without  worrying about sales quotas and having to “sell” clients on extra services.

The right fit for this position is someone who is excited to transform an industry and deliver a whole new kind of experience to our clients. 

Key Responsibilities:

  • Inspecting vehicle computer and electronic systems to repair, maintain and upgrade
  • Conducting routine maintenance work aiming to vehicle functionality and longevity
  • Providing video and/or pictures explaining what is needed for the vehicle to continue running at its highest capabilities
  • Ensuring what is recommended is in the client’s best interest as it pertains to safety, reliability & state emissions standards

Qualifications:

  • Possession of or ability to obtain training credentials like an ASE certification
  • Strong written and verbal communication skills
  • Analytical skills
  • Experience using hand and power tools to replace and repair parts
  • Coordination & Physical stamina

Client Care Advisor

We are a small start-up team located in the greater DMV area. We work remotely most days, but gather in our Rockville office or at area events on a regular basis. We are looking to hire a Client Care Advisor to help us help grow our booming business and provide our customers with exceptional experiences. The ideal candidate will flourish in a fast-paced and professional workplace. 

About the Role

Client Care Advisors are the quarterback for the client during their appointment. They ensure that each and every client is surprised and delighted by their experience. CCAs work closely with technicians and parts to provide clients with the information they need to make the best decision for their vehicle. You’ll need to be comfortable working with multiple software platforms, juggling multiple clients at the same time, and communicating effectively via text, email, and phone. 

We’re looking for someone with a passion for delivering extraordinary customer experiences. While service center experience is a plus, what matters most is your passion for making clients happy and being a quick-study who can pick up our technology and systems quickly.  

Responsibilities

  • Manage clients who come in for service appointments
  • Triage new customer inquiries proactively
  • Coordinate with vehicle technicians to ensure seamless client experience from start to finish
  • Manage appointments including scheduling, communication, and payments
  • Manage shop flow to ensure clients vehicles make it in and out of service as quickly as possible
  • Leverage service and valet software to keep meticulous records of all client interactions and service
  • Identify opportunities to improve customer experience and continuously find operational efficiencies to work smarter

Experience

  • 3+ years experience in client service role (could be anything from automotive to restaurants to hospitality to retail) 
  • Demonstrated history of proactive problem solving
  • Experience and comfort using customer-relationship management software
  • Ability to juggle a lot of tasks at once effectively with a high attention to detail
  • Track record of identifying and implementing improvements in customer experience 
  • Track record of going above and beyond to make clients happy

To apply for the position, please submit an application to careers@roda.com

Fleet Sales Representative

We are a small start-up team located in the greater DMV area. We work remotely most days, but gather in our Rockville office or at area events on a regular basis. Our days are not 9-5, but we value flexibility and balance. We are looking to hire a Sales Representative to help us expand our fleet offering and roster. The ideal candidate will have a “start-up” mentality, thrive in a fast-paced environment, have demonstrated B2B sales experience, and get exhilarated when onboarding potential new clients. The candidate will be a quick learner who has strong negotiating skills and an ability to showcase our offerings in a compelling way. 

Objectives of this role

  • Represent the company’s products and services, using consumer research as well as deep and comprehensive knowledge of how our solutions meet the needs of customers
  • Achieve weekly, monthly, and annual sales quotas by successfully implementing sales strategies and tactics
  • Generate leads and build relationships by organizing daily work schedule to call on existing and potential customers
  • Develop and implement territory action plan using comprehensive data analysis, and adjust sales techniques according to interactions and results in the field

Responsibilities

  • Identify prospects, set appointments, make effective qualifying sales calls, and manage sales cycle to close new business in all service categories
  • Possess in-depth product knowledge and be able to explain our offering and handle objections
  • Prepare concise and accurate proposals and contracts
  • Achieve sales goals by assessing current client needs and following a defined selling process with potential buyers

Required skills and qualifications

  • Three or more years of sales experience within a similar industry
  • Excellent communication, interpersonal, problem-solving, presentation, and organizational skills
  • Proficiency with sales management software and CRM
  • Strong ability to balance persuasion with professionalism

Preferred skills and qualifications

  • Bachelor’s degree or equivalent
  • Proven success rate at levels above sales quota
  • Ability to travel at least 25% of the time to customer events

Benefits:

  • Competitive compensation
  • Comprehensive benefits, including medical, dental and vision
  • Flexible paid time off
  • 401k plan
  • Discounted car repairs and details

To apply for the position, please submit an application to careers@roda.com