Work on the future of car repair

About Roda

Roda is revolutionizing the automobile services industry by reimagining car care with state-of-the-art solutions and an unwavering dedication to an exceptional user experience.   For over a century, car maintenance has followed traditional norms, but we're breaking the mold. Our mission is to reshape the car care landscape, infusing it with innovation and trust, all while making it more convenient and delightful.

This is an unparalleled opportunity to contribute to a company that is reshaping what could be one of the last remaining trillion-dollar industries to fully embrace the digital age. As we head into uncharted territory, you'll enjoy the nimbleness and agility of a startup, paired with the stability and resources derived from being part of a publicly-traded company with a strong financial foundation – Graham Holdings Company (NYSE: GHC).

In this dynamic environment, intelligence, resourcefulness, tenacity, and an unwavering commitment to achieving the extraordinary are the keys to success. As a critical member of our leadership team, you'll have the chance to leave your mark on a venture that's changing the face of an entire industry.

Open Positions

Service Manager (Alexandria, VA/Rockville, MD)

Job Title: Service Manager - Roda

Location: Rockville, MD

Company Overview:

Imagine a world where getting your car serviced was as easy as ordering your groceries. Welcome to Roda, where we are passionate about creating a magical customer experience, saving you time and money. Long gone are the days of waiting in service centers or taking shuttle buses to the metro. We come to you whether you are at home or in the office - giving you one less thing to worry about.

We are a small start-up team located in the greater DMV area. We are looking to hire a Service Manager to manage day-to-day operations at Roda. The ideal candidate will have a “start-up” mentality, thrive in a fast-paced environment, have demonstrated management and automotive experience, and get exhilarated when sharing great ideas.

Job Description:

The Service Manager  is responsible for leading and managing this service center of the future. This includes hiring, training and developing the service center staff and leading the team to improve efficiency, customer communication, and execution. A passion for delivering extraordinary employee and customer experiences as well as a growth mentality is a must.

We’re looking for the right business leader with experience in the automotive industry that is ready to take the next step in their career and has proven results in managing a team to successful results. Ideal candidates will show the ability to think creatively while running an efficient, profitable service center. You will have full scope of responsibilities over the entire operation. This role will grow extremely fast, so leading a top tier team and identifying new talent to enhance that team is crucial to the success of the operation as well as your own development. 

You will be measured on a combination of financial metrics and delivering a magical experience that makes every client feel like they couldn’t imagine taking their vehicle anywhere else.

Key Responsibilities:

• Builds and maintains a high functioning collaborative team-first environment in which customer facing members and production members work together.
• Recruits, hires, trains, motivates, and monitors the performance of customer experience managers, technicians, porters, valet drivers, parts managers, and client concierges.
  • Monitor and evaluate staff performance - manage all team development
  • Make and monitor work schedules to ensure shop is set up to achieve company goals
  • Ensure a positive work environment.
• Handles escalated client issues immediately and uses any issue as teaching opportunity
• Has incredibly high standards of customer service and operational excellence
• Manages the flow of work to optimize same-day completions, customer experience, and logistics expense
• Active in creating efficiencies to improve on same-day pickup and return % 
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Keeps abreast of equipment and tool needs and recommends purchases
• Ensures the proper care, storage of parts inventory & special tools
• Manages the shop P&L and ensures shop profitability
• Works to continuously improve KPI’s, market share and employee development
  • Ensures team is aware of KPIs and works collectively to improve them
  • Reports on KPIs to management and works with them to craft improvement plans
  • Reports on customer experience issues, and delivers action plans to resolve them
• Keeps location clean and organized
• Responsible for the overall safety of the shop. Compliant with all federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.
• Outside normal business hours may be necessary to complete responsibilities 
• Other duties as required

Qualifications:

• 5+ years experience in automotive systems, procedures & controls
• 3+ years experience managing a customer facing team that provides above and beyond customer experiences
• 3+ years experience of managing a P&L statement and able to find continuous improvements in processes to lower expenses 
• Ownership mindset. Able to set aggressive targets, forecast and back up with business plan
• Must be dependable, energetic and creative in finding new ways to change the way the auto industry is viewed by the general public
• Experience in evaluating key metrics that will lead to increased customer satisfaction

Benefits:

• Competitive compensation
• Comprehensive benefits, including medical, dental and vision
• Flexible paid time off
• 401k plan
• Discounted car repairs and details

To apply for the position, please submit an application to careers@roda.com

Automotive technician (Alexandria, VA & Rockville, MD)

How we’re different than traditional service centers

• We offer up to $2500 in signing bonus
• Service & parts are one team working together.
• We are highly focused on building long-term relationships with each and every client, as opposed to trying to maximize revenue on every transaction
• Compensation is more weighted toward base salaries and incentives weighted toward client happiness
• We are committed to learning & the personal development of our team. We offer paid training hours, tuition reimbursement, and pay for ASE & State Inspection certifications.
• There are no limits to your earning potential - we are a high volume shop with plenty of work to do
• We want our technicians to share their knowledge and insight directly with clients

Job Description:

We’re looking for someone with a passion for improving the condition of the vehicles and who is passionate about keeping cars in good shape and safe for others. Perfecting your craft and identifying the most important items and being able to categorize them for clients to be safe on the road is the ultimate target. The role includes creating an experience for the client that is memorable and informative. By utilizing our technology and multimedia applications, you will be notifying and educating the clients directly of the what and the why that needs to be done on their vehicle to ensure it is in excellent working order. We are looking for the right person to be able to give the client enough information to make an informed decision without  worrying about sales quotas and having to “sell” clients on extra services.

The right fit for this position is someone who is excited to transform an industry and deliver a whole new kind of experience to our clients. 

Key Responsibilities:

• Inspecting vehicle computer and electronic systems to repair, maintain and upgrade
• Conducting routine maintenance work aiming to vehicle functionality and longevity
• Providing video and/or pictures explaining what is needed for the vehicle to continue running at its highest capabilities
• Ensuring what is recommended is in the client’s best interest as it pertains to safety, reliability & state emissions standards

Qualifications:

• Possession of or ability to obtain training credentials like an ASE certification
• Strong written and verbal communication skills
• Analytical skills
• Experience using hand and power tools to replace and repair parts
• Coordination & Physical stamina

Parts Manager

What We Are Looking For

Are you a top performer in the parts industry? Feeling like your ideas are going to waste? 

Roda is seeking a dedicated top level Parts Team Lead to help grow our booming business and provide our customers with exceptional experiences. The ideal candidate will flourish in a fast-paced and professional workplace. We are looking to disrupt an industry so you will need to have that growth and competitive mindset. 

You will oversee the parts sales process from start to finish. This includes working closely with technicians, advisors and directly with clients.  We’re looking for someone who wants to be part of a combined labor and parts team that is dedicated to the common goal of delivering an extraordinary experience to consumers. We work with both OEM and after-market parts. In addition to managing our parts department, you’ll have the chance to design the parts operation that is efficient and customer-friendly. You can have a real impact. 

About Us

Roda is bringing auto sales and service into the digital age. Buying and taking care of your car has been done pretty much the same way for over a 100 years. It’s time for a change. To do this, we are building real world service centers and digital experiences that make taking care of your car convenient and delightful.

This is a unique chance to be part of a business that is transforming what is arguably the last trillion-dollar plus industry that hasn’t yet truly entered the digital age. You get the freedom and speed of working with a start-up combined with the stability and resources that comes from a joint venture between two of DC’s most respected companies -- Graham Holdings and Ourisman Automotive.

Smarts, scrappiness, perseverance, and a desire to move mountains to build a new business are key to success. Getting in on the ground floor means that there will be lots of opportunities to chart your own growth path.

What We Offer

• Top tier compensation and incentives based off experience
• Career Growth
• Paid Training
• Medical, Dental, Vision
• Life and Disability
• 401 K
• Paid Vacation

Why you’d love this job

• You get great joy in delivering fantastic experiences to your clients
• You want to be part of building something new 
• You are comfortable with a lot of independence
• You like a fast-paced environment
• You love the freedom, energy, and creativity of a start-up 
• You want to work with a team that values hard work while respecting need for personal time

Responsibilities 

• Oversee the parts sales process from start to finish
• Proactively communicate with clients and other team members on parts status
• Team-First mentality 
• Constantly look for ways to expedite parts deliveries or pickups
• Maintain high attention to detail when reviewing estimates to ensure accuracy 
• Pulls and fills orders from stock and from aftermarket partners
• Maintain high level relationships with internal and external accounts
• Manage an ever-changing inventory on a weekly basis
• Provide accurate invoicing to advisors and clients
• Set up orders for daily shipment, delivery, or pick-up

Qualifications

• Experience in aftermarket parts sales
• Demonstrated history of proactive problem solving
• Ability to juggle a lot of tasks at once effectively with a high attention to detail
• Track record of identifying and implementing improvements in customer experience 
• Track record of going above and beyond to make clients happy
• Flourish in a fast-paced work environment
• Have strong organizational and time management skills
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Valet Driver

Roda is looking for a dedicated Valet to help expand our rapidly growing business while delivering exceptional customer experiences. The ideal candidate thrives in a fast-paced, professional environment. As the first and last point of contact for clients, strong communication skills and punctuality are essential. This is an exciting opportunity to join an innovative company, where you'll surprise and delight customers every day. Prior service experience is a plus, but a passion for exceptional customer service and a willingness to learn are key. Growth opportunities are abundant in this dynamic role.

More about this role:

• Ensure safe and timely delivery and pickup of client vehicles.
• Communicate proactively, professionally, and courteously with clients.
• Uphold CDC standards for contactless/sanitary vehicle handling, including PPE use.
• Address and escalate client concerns as needed.
• Maintain vehicle inventory by cleaning, replenishing fluids, and replacing batteries when necessary.
• Shuttle vehicles between locations and service areas.
• Keep the lot clear and accessible for customers.
• Perform additional duties as assigned.

What we look for:

• Maintain a positive attitude with a commitment to delivering exceptional client experiences.
• Flexibility to work varying schedules, including weekends.
• Hold a valid driver's license with a clean driving record.
• Ability to follow instructions accurately.
• Willingness to undergo a pre-employment background check and drug screening.
• (Optional) Ability to drive manual transmission vehicles.
• (Optional) Basic mechanical skills, such as jump-starting a battery or changing a tire.

Benefits:

• Health, dental, and vision insurance
• Life insurance options
• Short-term and Long-term disability insurance
• 401(k) plan with company match
• Paid time off and holiday leave
• Opportunities for professional development and growth

To apply for the position, please submit an application to careers@roda.com

Client Care Advisor (Alexandria, VA & Rockville, MD)

Job description: 

Client Care Advisors are the quarterback for the client during their appointment. They ensure that each and every client is surprised and delighted by their experience. CCAs work closely with technicians and parts to provide clients with the information they need to make the best decision for their vehicle. You'll need to be comfortable working with multiple software platforms, juggling multiple clients at the same time, and communicating effectively via text, email, and phone.

We're looking for someone with a passion for delivering extraordinary customer experiences. While service center experience is a plus, what matters most is your passion for making clients happy and being a quick-study who can pick up our technology and systems quickly.

Responsibilities

• Manage clients who come in for service appointments
• Triage new customer inquiries proactively
• Coordinate with vehicle technicians to ensure seamless client experience from start to finish
• Manage appointments including scheduling, communication, and payments
• Manage shop flow to ensure clients vehicles make it in and out of service as quickly as possible
• Leverage service and valet software to keep meticulous records of all client interactions and service
• Identify opportunities to improve customer experience and continuously find operational efficiencies to work smarter

Qualifications:

• 3+ years experience in client service role (could be anything from automotive to restaurants to hospitality to retail)
• Demonstrated history of proactive problem solving
• Experience and comfort using customer-relationship management software
• Ability to juggle a lot of tasks at once effectively with a high attention to detail
• Track record of identifying and implementing improvements in customer experience
• Track record of going above and beyond to make clients happy

Roda is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Should you require accommodation during the interview process, please advise the hiring manager when contacted for an interview.