Work on the future of car repair

About Roda

Roda is revolutionizing the automobile services industry by reimagining car care with state-of-the-art solutions and an unwavering dedication to an exceptional user experience.   For over a century, car maintenance has followed traditional norms, but we're breaking the mold. Our mission is to reshape the car care landscape, infusing it with innovation and trust, all while making it more convenient and delightful.

This is an unparalleled opportunity to contribute to a company that is reshaping what could be one of the last remaining trillion-dollar industries to fully embrace the digital age. As we head into uncharted territory, you'll enjoy the nimbleness and agility of a startup, paired with the stability and resources derived from being part of a publicly-traded company with a strong financial foundation – Graham Holdings Company (NYSE: GHC).

In this dynamic environment, intelligence, resourcefulness, tenacity, and an unwavering commitment to achieving the extraordinary are the keys to success. As a critical member of our leadership team, you'll have the chance to leave your mark on a venture that's changing the face of an entire industry.

Automotive technician

How we’re different than traditional service centers

• Unlike dealerships, service & parts are one team working together.
• We are highly focused on building long-term relationships with each and every client, as opposed to trying to maximize revenue on every transaction
• Compensation is more weighted towards base salaries and incentives weighted towards client happiness
• We are committed to learning & the personal development of our team.
• We want our technicians to share their knowledge and insight directly with clients.

Job Description:

We’re looking for someone with a passion for improving the condition of the vehicles and who is passionate about keeping cars in good shape and safe for others. Perfecting your craft and identifying the most important items and being able to categorize them for clients to be safe on the road is the ultimate target. The role includes creating an experience for the client that is memorable and informative. By utilizing our technology and multimedia applications, you will be notifying and educating the clients directly of the what and the why that needs to be done on their vehicle to ensure it is in excellent working order. We are looking for the right person to be able to give the client enough information to make an informed decision without  worrying about sales quotas and having to “sell” clients on extra services.

The right fit for this position is someone who is excited to transform an industry and deliver a whole new kind of experience to our clients. 

Key Responsibilities:

• Inspecting vehicle computer and electronic systems to repair, maintain and upgrade
• Conducting routine maintenance work aiming to vehicle functionality and longevity
• Providing video and/or pictures explaining what is needed for the vehicle to continue running at its highest capabilities
• Ensuring what is recommended is in the client’s best interest as it pertains to safety, reliability & state emissions standards

Qualifications:

• Possession of or ability to obtain training credentials like an ASE certification
• Strong written and verbal communication skills
• Analytical skills
• Experience using hand and power tools to replace and repair parts
• Coordination & Physical stamina

Customer Experience Manager

We are a small start-up team located in the greater DMV area. We are looking to hire a Customer Experience Concierge to manage day-to-day operations at Roda. The ideal candidate will have a “start-up” mentality, thrive in a fast-paced environment, be passionate about great customer experience, curious about the automotive industry, and get exhilarated when sharing great ideas.

Job Description:

You’ll be on the front lines working to surprise and delight each and every customer. You will be responsible for clients from the moment they get in touch with us until their vehicle is in for their appointment. That includes fielding in-bound calls, chats, and emails; dispatching valet drivers; and ensuring that we have optimized the schedule of appointments each day.

We’re looking for someone with a passion for delivering extraordinary customer experiences. While service center experience is a plus, what matters most is your passion for making clients happy and being a quick-study who can pick up our technology and systems quickly.

Key Responsibilities:

• Responsible for triaging inbound and outbound follow up with clients
• Answering phone calls, managing inbound chat inquiries as well as any pre-appointment communication
• Proactive, professional, and courteous communication with clients
• Manage and communicate with driver team to ensure timely pickup and delivery of client vehicles
• Communicate with clients in event of delay
• Proactively obtain information from clients to expedite appointment turnaround time
• Manage CRM list of past, current and prospective clients
• Manage outreach to existing clients to bring them back in after service reminders

Qualifications:

• 3+ years experience in client service role (could be anything from automotive to restaurants to hospitality to retail)
• Demonstrated history of proactive problem solving
• Experience and comfort using customer-relationship management software
• Ability to juggle a lot of tasks at once effectively with a high attention to detail
• Track record of identifying and implementing improvements in customer experience
• Track record of going above and beyond to make clients happy

Benefits:

• Competitive compensation
• Comprehensive benefits, including medical, dental and vision
• Flexible paid time off
• 401k plan
• Discounted car repairs and details

To apply for the position, please submit an application to careers@roda.com

Fleet Sales Representative

We are a small start-up team located in the greater DMV area. We work remotely most days, but gather in our Rockville office or at area events on a regular basis. Our days are not 9-5, but we value flexibility and balance. We are looking to hire a Sales Representative to help us expand our fleet offering and roster. The ideal candidate will have a “start-up” mentality, thrive in a fast-paced environment, have demonstrated B2B sales experience, and get exhilarated when onboarding potential new clients. The candidate will be a quick learner who has strong negotiating skills and an ability to showcase our offerings in a compelling way. 

Objectives of this role

• Represent the company’s products and services, using consumer research as well as deep and comprehensive knowledge of how our solutions meet the needs of customers
• Achieve weekly, monthly, and annual sales quotas by successfully implementing sales strategies and tactics
• Generate leads and build relationships by organizing daily work schedule to call on existing and potential customers
• Develop and implement territory action plan using comprehensive data analysis, and adjust sales techniques according to interactions and results in the field

Responsibilities

• Identify prospects, set appointments, make effective qualifying sales calls, and manage sales cycle to close new business in all service categories
• Possess in-depth product knowledge and be able to explain our offering and handle objections
• Prepare concise and accurate proposals and contracts
• Achieve sales goals by assessing current client needs and following a defined selling process with potential buyers

Required skills and qualifications

• Three or more years of sales experience within a similar industry
• Excellent communication, interpersonal, problem-solving, presentation, and organizational skills
• Proficiency with sales management software and CRM
• Strong ability to balance persuasion with professionalism

Preferred skills and qualifications

• Bachelor’s degree or equivalent
• Proven success rate at levels above sales quota
• Ability to travel at least 25% of the time to customer events

Benefits:

• Competitive compensation
• Comprehensive benefits, including medical, dental and vision
• Flexible paid time off
• 401k plan
• Discounted car repairs and details

To apply for the position, please submit an application to careers@roda.com