Our Policies | Local Auto Repair

Cancellation Policy

We get it: Schedules change. To ensure we can continue to provide reliable service for all our clients, we ask that you please let us know if you need to cancel at least 24 hours in advance to avoid a $50 cancellation fee.

Booking a same-day appointment? If your plans change, let us know as soon as possible so we can help you rebook to avoid a cancellation fee.

We value your time and ours. When you book an appointment, we reserve dedicated time and resources just for you. Thank you for helping us ensure a smooth experience for all.

Cancellation Policy FAQs

If your plans change, let us know as soon as possible so we can help you rebook to avoid a $50 cancellation fee.

No, you will not be charged a cancellation fee if you reschedule your appointment. You can reschedule online in your Virtual Garage or call us.

If you have RodaCare, a Roda Plan, or if you are a Roda Fleet client, we won’t charge you a cancellation fee. But we’d still really appreciate the heads up!

Emergencies happen. If you have a last-minute issue, please contact us and we’ll work with you.

We value your time and ours. When you book an appointment, we reserve dedicated time and resources just for you. Thank you for helping us ensure a smooth experience for all.

Diagnosis & Towing Policy

As part of our commitment to providing the easiest, most convenient, magical auto repair experience, we proudly offer complimentary initial diagnosis and towing to our facility. However, to ensure we can continue offering this premium service, please note the following update:

Diagnosis

If you proceed with any recommended repairs, the diagnosis and towing remain 100% free. If you decide not to move forward with any repairs, you agree to pay a single $100 diagnosis charge for our technicians’ professional evaluation. (Just getting a detail? This doesn't apply to you!)

Towing

If we tow your vehicle to the Roda shop and you decide not to move forward with any repairs, you can opt to have your vehicle returned with Roda's tow truck for $75, you can find your own tow, or you can agree to pay a $35 per day storage fee.

We'll never charge you if nothing is wrong with your car, even if we have performed an initial diagnosis and/or tow.

Price Match Policy

We love simplifying your car care for a great value. We’ll gladly price-match your service if…

It’s an identical service,
The parts quality is the same, and
You can provide proof of a legitimate price or estimate within the DMV within the past 90 days

Note: If we’re not able to verify the lower price, we may decline the request.

Diagnosis & Towing Policy FAQs

Initial diagnosis is complimentary with service. We only charge a fee if you opt out of any service.

Initial diagnosis is complimentary with service. You’re always in the driver’s seat: If you decide to not proceed with any service during your visit, you will be charged a single $100 diagnosis fee for our professional evaluation and time.

We'll never charge you if nothing is wrong with your car, even if we have performed an initial diagnosis and/or tow.

If you're just having a detailing service for your car, this doesn't apply to you.

If we tow your vehicle to the Roda shop and you decide not to move forward with any services, you can opt to have your vehicle returned with Roda's tow truck for $75, you can find your own tow, or you can agree to pay a $35 per day storage fee.

We'll never charge you if nothing is wrong with your car, even if we have performed an initial diagnosis and/or tow.

Cancellation Policy

Cancellation Policy FAQs

Booking a same-day appointment?

Will I be charged a cancellation fee if I reschedule?

What if I have a RodaCare membership, a Roda Plan, or am a Roda Fleet client?

What if I have an emergency?

Why charge a cancellation fee?

Diagnosis & Towing Policy

Price Match Policy

Diagnosis & Towing Policy FAQs

Do you charge an initial diagnosis fee?

What if I decide not to have any services performed on my car? How much is the fee?

What if I booked a detailing service? Is there a diagnosis or fee?

What if I have my car towed and decide not to have any services performed on my car? How much is the fee?

What if nothing's wrong with my car and I don't need any repairs?

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