Terms of Use

 

Last updated: 3/4/2025

 

These Terms of Use (“Terms”) apply when you use Roda.com, our other sites, mobile and tablet apps, and other online products and services that link to these Terms (collectively, the “Services”), including when you make an appointment for a vehicle inspection and servicing. These terms are a legal contract between you and Roda.com (“Roda”, “we”, or “us”) so please review them carefully before using the Services. Your use of the Services indicates that you agree to follow and be bound by the Terms. If you do not agree to the Terms, do not access or use the Services.

THESE TERMS CONTAIN DISCLAIMERS OF WARRANTIES (SECTION 11) AND DISCLAIMERS OF LIABILITY (SECTION 12).

1. General

We may change the Terms or modify any features of the Services at any time at our sole discretion. The most current version of the Terms can be viewed by clicking on the “Terms of Use” link on the Services. If you continue to use the Services after changes are posted you will be deemed to have accepted the change.

2. Compliance With Applicable Laws

As a condition of your access to and use of the Services, you agree that you will not use the Services for any purpose that is unlawful or prohibited by these Terms, and that you will comply with all applicable laws and all requirements imposed by these Terms. The Services are offered for your personal and non-commercial use only, and you are prohibited from using, and are expressly not granted the right to use, the Services for any other purpose.

3. Privacy

By using the Services, you indicate that you understand and agree to the information collection, use, and disclosure practices described in the Privacy Policy.

4. Communication

You agree that we may contact you in writing, by email, or using pre-recorded/artificial voice messages, text messages, and automatic telephone dialing systems, as the law allows. 

SMS Terms and Conditions.

If you elect to receive marketing text messages from us, either via our website or by sending a text message indicating your consent, you are providing your prior express written consent to receive recurring marketing or promotional SMS text messages from us (each, a “Text Message”) sent through an automatic telephone dialing system.

Message frequency varies. This service is optional and is not a condition for purchase. You can opt out of receiving any further Text Messages from us at any time by replying “STOP” to any Text Message you receive from us. For help, reply “HELP” to any Text Message you receive from us or email marketing@roda.com.

In addition to any fee of which you are notified, your mobile provider’s message and data rates may apply to our confirmation Text Message and all subsequent Text Message correspondence according to your individual rate plan provided by your wireless carrier. Please consult your mobile service carrier’s pricing plan to determine the charges for browsing data and sending and receiving Text Messages. Under no circumstances will we be responsible for any SMS messaging or wireless charges incurred by you or by a person that has access to your wireless device or telephone number. If your carrier does not permit SMS messages, you may not receive the Text Messages.

Neither we nor the wireless carriers will be liable for any delays in the receipt of, or
failure to deliver, any Text Messages, as delivery is subject to effective transmission from your network operator. Text Message services are provided on an “AS IS” basis. Data obtained from you in connection with any Text Message services may include your cell phone number, your provider’s name and the date, time and content of your text messages. For more information on how we may use this information, please see our Privacy Policy.

E-Sign Disclosure and Consent.

By purchasing a Product and/or scheduling an appointment, you consent to receive notices, disclosures, agreements, policies, receipts, confirmations, transaction information, account information, other communications, and changes or updates to any such documents electronically (collectively, the “Electronic Communications”). We will provide these Electronic Communications by posting them on our website, posting within your account, texting them to you, and/or emailing them to your primary email address associated with the Product you purchased or your account. You agree that the Electronic Communications will satisfy any legal communication requirements, including that such communications be in writing. Electronic Communications will be deemed received by you within 24 hours of the time posted to our website, or within 24 hours of the time texted or emailed to you unless we receive notice that the text or email was not delivered.

 

To receive Electronic Communications, you must have the following equipment and software:

  • a computer or other device with an Internet connection;
  • a current web browser with cookies enabled;
  • an up to date version of Adobe Acrobat Reader to open documents in .pdf format;
  • a valid email address (that is your primary email address associated with the Product you purchase); and
  • sufficient storage space or other storage methods (e.g., a USB drive or secure online storage) to save past Electronic Communications or a printer to print them.

 

You confirm that you have access to the necessary equipment and are able to receive, open, print, or store Electronic Communications. You must keep your primary cell phone number and email address up to date and ensure that they are valid and operational. You can change your primary cell phone number and email address by contacting us at marketing@roda.com. You agree that Electronic Communications sent to the primary cell phone number or email address for your account will be deemed to have been provided to you even if that number or address is incorrect, out of date, blocked by your service provider or otherwise inaccessible to you, or cannot be received due to your failure to maintain the system requirements. We will notify you if there are any material changes to the hardware or software needed to receive Electronic Communications.

 

You have the right to receive a paper copy of the Electronic Communications. To receive a paper copy at no charge, please email us at marketing@roda.com. Any withdrawal of your consent to receive Electronic Communications will be effective only after we have a reasonable period of time to process your withdrawal. You understand and agree that if you withdraw your consent we may – though we are not required to – cancel your order.

5. Your Responsibilities

Your vehicle must have a current, valid registration and be safe and lawful to drive at the time of your appointment. 

Roda is not responsible for the loss of or damage to articles left in your vehicle. You should ask a representative of Roda about the extent of our responsibility, including the extent of the insurance coverage by Roda. 

We may charge you a cancellation fee if you cancel an appointment once a driver has been dispatched to pick up or return your car.

6. Copyright

The Services (including, but not limited to, text, photographs, graphics, video, audio content, metadata, and computer code) are protected by copyright as collective works or compilation under the copyright laws of the United States and other countries. All individual written materials, photographs, graphics, video, audio, and other content or elements comprising the Services are also copyrighted works. All copyrights in the Services are owned by us or by our third-party licensors to the extent permitted under the United States Copyright Act and all international copyright laws. Except for content that you have posted on the Services, or unless expressly authorized by Roda in writing, you are prohibited from publishing, reproducing, distributing, publishing, entering into a database, displaying, performing, modifying, creating derivative works, transmitting, or in any way exploiting any part of the Services (including, without limitation, in connection with the training, development, or use of a machine learning and/or artificial intelligence model or tool), except that you may make use of the content for your own personal use as follows: you may make one machine readable copy and/or print copy that is limited to occasional items of personal interest only.

 

Just as Roda requires users to respect our copyrights, and those of our affiliates and partners, we respect the copyrights of others. If you believe in good faith that your copyrighted work has been reproduced on our site without authorization in a way that constitutes copyright infringement, you may notify our designated copyright agent either by mail to Copyright Agent, c/o Roda: copyright@roda.com, 1460 Rockville Pike, Rockville, MD, 20852. 

Please provide our copyright agent with the following information in writing:

•An electronic or physical signature of the person authorized to act on behalf of the owner of the exclusive right that is allegedly infringed;

•Identification of the copyrighted work or a representative list of the works claimed to have been infringed;

•Identification of the allegedly infringing material and information reasonably sufficient to permit us to locate the material;

•Your name, address, telephone number, and email address, so that we may contact you if necessary;

•A statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and

•A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

 

7. Trade and Service Mark Rights.

All rights in the product names, company names, trade names, logos, service marks, trade dress, slogans, product packaging, and designs of the Services belong exclusively to Roda or its licensors and are protected from reproduction, imitation, dilution, or confusing or misleading uses under national and international trademark and copyright laws. The use or misuse of these trademarks or any materials, except as permitted herein, is expressly prohibited, and nothing stated or implied on the Services confers on you any license or right under any intellectual property of Roda, its affiliates, or any third party.

 

8. Prohibited Conduct

You may not access or use, or attempt to access or use, the Services to take any action that could harm us or any third party, interfere with the operation of the Services, or use the Services in a manner that violates any laws. For example, and without limitation, you may not:

 

•Make use of the contents of the Services in any manner that constitutes an infringement of our rights or the rights of other users or third parties, including copyrights.

•Access parts of the Services to which you are not authorized, or attempt to circumvent any restrictions imposed on your use or access of the Services.

•Copy, reproduce, distribute, publish, enter into a database, display, perform, modify, create derivative works, transmit, or in any way exploit any part of the Services, except for content you have posted on the Services, or unless expressly authorized.

•Distribute any part of the Services over any network, including a local area network, nor sell or offer it for sale.

•Use the contents of the Services in connection with any machine learning and/or artificial intelligence model or tool, including, without limitation (i) to train or develop any such model or tool, or (ii) to generate text, images, or any other material, output, or works using any such model or tool, whether for commercial or personal use and whether or not incorporating the same style or appearance as the contents of Roda.

•Use any automated means, including, without limitation, any engine, software, crawler, robot, script, spider, or any other device or mechanism to harvest, mine, compile, collect, or “scrape” any information from the Services, except for purposes of indexing for inclusion in a public search engine.

•Take any action that imposes an unreasonable or disproportionately large load on our network or infrastructure.

•Use any device, software, or routine to interfere or attempt to interfere with the proper working of the Services or any activity conducted on the Services.

•Use or attempt to use any automated means, including, without limitation, any engine, software, crawler, robot, script, spider, or any other device or mechanism to navigate or search the Services, except for the search engine and search agents available on the Services and other than generally available third-party web browsers.

•Attempt to decipher, decompile, disassemble, or reverse-engineer any of the software comprising or in any way making up a part of the Services.

•Engage in any other conduct that restricts or inhibits any other person from using or enjoying the Services.

•Take any action that violates or threatens our system or network security.

Violations of these Terms may result in civil or criminal liability. We may investigate violations of these Terms and we may also work with law enforcement authorities to prosecute users who violate the Terms.

 

9. Registration and Security

To access certain Services, you may need to register and/or create login credentials by providing an email address to us and by selecting a username and password. You also provide us certain information during the registration process, which you agree to keep accurate and updated. Each login is for a single user only. You are not allowed to share or disclose your login credentials with any other user or person. We may cancel or suspend your access to the Services if you share your credentials.

You will be responsible for all usage and activity on your account, including use of the account by any third party authorized by you to use your login credentials, and for all charges for any goods or services. You are also responsible for all statements made or materials posted under your account, including liability for harm caused by such statements or materials. You may not transfer, sell, or otherwise assign your rights or obligations under these Terms.

You must be 13 years or older to use the Services. Any fraudulent, abusive, or otherwise illegal activity may be grounds for termination of your account, at our sole discretion, and we may refer you to appropriate law enforcement agencies.

 

10. Third-Party Content and Links to Third-Party Websites

The Services may contain third-party owned content and links to other websites (“Third-Party Sites”). Roda does not endorse, sponsor, recommend, or otherwise accept responsibility for any Third-Party Sites. In addition, Third-Party Sites are not under the control of Roda, and Roda is not responsible for the content or privacy practices of the Third-Party Sites.

 

11. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS.” WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. THERE MAY BE DELAYS, OMISSIONS, INTERRUPTIONS, AND INACCURACIES IN MATERIALS AVAILABLE THROUGH THE SERVICES. RODA DISCLAIMS TO THE MAXIMUM EXTENT PERMITTED BY LAW ANY AND ALL SUCH REPRESENTATIONS AND WARRANTIES. IF YOU RELY ON THE SERVICES AND ANY MATERIALS MADE AVAILABLE THROUGH THE SERVICES, YOU DO SO SOLELY AT YOUR OWN RISK. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, RODA DISCLAIMS TO THE MAXIMUM EXTENT PERMITTED BY LAW ANY AND ALL (A) WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, (B) WARRANTIES AGAINST INFRINGEMENT OF ANY THIRD-PARTY INTELLECTUAL PROPERTY OR PROPRIETARY RIGHTS, (C) WARRANTIES RELATING TO THE TRANSMISSION OR DELIVERY OF THE SERVICE, (D) WARRANTIES RELATING TO THE ACCURACY, RELIABILITY, CORRECTNESS, TIMELINESS OR COMPLETENESS OF DATA MADE AVAILABLE ON THE SERVICES OR OTHERWISE BY RODA, INCLUDING ANY ADVICE, OPINION, STATEMENT, OR OTHER MATERIAL OR DATABASE DISPLAYED, UPLOADED OR DISTRIBUTED IN THE SERVICES OR AVAILABLE THROUGH THE SERVICES, AND WARRANTIES OTHERWISE RELATING TO PERFORMANCE, NONPERFORMANCE, OR OTHER ACTS OR OMISSIONS BY RODA OR ANY THIRD PARTY. FURTHER, THERE IS NO WARRANTY THAT THE SERVICES WILL MEET YOUR NEEDS OR REQUIREMENTS OR THE NEEDS OR REQUIREMENTS OF ANY OTHER PERSON.

RODA MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED (A) THAT THE INFORMATION PROVIDED THROUGH THE SERVICES WILL BE FREE FROM ERROR, OMISSION, INTERRUPTION, DEFECT, OR DELAY IN OPERATION, OR FROM TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS, (B) THAT THE SERVICES WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION (C) THAT DEFECTS OR ERRORS IN THE SERVICES WILL BE CORRECTED, OR (D) THAT THE CONTENT ON THE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ANY INFORMATION ON THE SERVICES IS SUBJECT TO CHANGE WITHOUT NOTICE, AND RODA DISCLAIMS ALL RESPONSIBILITY FOR THE SERVICES. WE RESERVE THE RIGHT TO CORRECT ANY ERRORS OR OMISSIONS IN THE SERVICES.

 

12. Limitation of Liability

IN NO EVENT WILL RODA OR ITS AFFILIATES OR ANY PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SERVICES BE LIABLE FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES ARISING OUT OF YOUR ACCESS, USE, MISUSE, OR INABILITY TO USE THE SERVICES OR ANY LINKED SITES, OR IN CONNECTION WITH ANY FAILURE OF PERFORMANCE, ERROR, TRANSMISSION, COMPUTER VIRUS, OR LINE OR SYSTEM FAILURE. THESE LIMITATIONS APPLY WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF RODA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, RODA’S LIABILITY IN SUCH JURISDICTIONS SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW.

 

13. Indemnification

You agree to indemnify and hold harmless Roda and its parent, subsidiaries, and affiliates, and their owners, directors, officers, managers, employees, shareholders, agents, and licensors, from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of the Terms, or the failure to fulfill any obligations relating to your account incurred by you or any other person using your account. We reserve the right to take over the exclusive defense of any claim for which we are entitled to indemnification under this Section. In such event, you shall provide us with such cooperation as is reasonably requested by us.

 

14. Governing Law and Forum

This Agreement shall be governed by the laws of the United States and the state of Maryland. By using the Services, you waive any claims that may arise under the laws of other states, countries, territories or jurisdictions. You agree that any disputes, legal action or suit arising out of or in connection with these Terms or your use of the Services must be brought in the state or federal courts located in Montgomery County, Maryland. You irrevocably consent to the jurisdiction of, and venue, in, such courts and waive any objection that such courts are an inconvenient forum.

 

15. Termination

Roda may terminate this agreement for any reason at any time. Roda reserves the right, in its sole discretion, to restrict, suspend, or terminate your access to and use of the Services, with or without prior notice. Otherwise applicable sections of the Terms shall survive termination. In addition to any termination rights, we reserve the right to enforce and prosecute any violations of these Terms.

 

16. Miscellaneous

 

Supplemental Terms. In connection with your use of the Services, you may be asked to consent to policies or terms and conditions in addition to these Terms. Please read these supplemental policies and terms carefully before making any use of such portions of the Services. Any supplemental terms will not vary or replace these Terms regarding any use of the Services, unless otherwise expressly stated.

 

No Waiver. The failure of Roda to enforce any provisions of the Terms or to respond to a breach by you or other parties shall not in any way waive its rights to enforce subsequently any terms or conditions of the Terms or to act with respect with similar breaches.

 

No Partnership. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Roda as a result of these Terms or your access to and use of the Services.

 

Entire Agreement. Unless otherwise specified herein, the Terms constitute the entire agreement between you and Roda and govern your use of the Services. If any portion of the Terms is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intention of the parties, and the remaining portions shall remain in full force and effect.

 

Contact Us. If you wish to contact us or have any questions or concerns related to these Terms of Use or our Products, please email us at hello@roda.com.